Frequently Asked Questions

Everything you need to know about shopping with ADRIAN KSA.

What are the shipping options available within Saudi Arabia?

We offer standard and express shipping across all major cities in KSA. Standard delivery typically takes 3-5 business days, while express delivery in Riyadh and Jeddah can arrive within 24-48 hours.

Can I return or exchange an item if it doesn't fit?

Yes, we have a 14-day hassle-free return policy. Items must be unworn, with all original tags attached. You can initiate a return or exchange through our online portal or by contacting our customer support team.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Mada), Apple Pay, and interest-free installment plans through Tabby and Tamara. Cash on Delivery is also available for selected regions.

How do I ensure I am choosing the correct size?

Each product page includes a detailed size guide with specific measurements in centimeters and inches. We recommend comparing these measurements against your own to ensure a perfect fit.

Are the products at ADRIAN KSA authentic?

Absolutely. ADRIAN KSA guarantees that all products sold on our platform are 100% authentic and sourced directly from official brand partners and authorized distributors.

How can I track my order status?

Once your order is shipped, you will receive an SMS and an email containing a tracking number and a link to the courier's website to monitor your shipment in real-time.